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Frequently Asked Questions

Terms and Conditions 

Alongside our frequently asked questions, please see below our general terms and conditions. If you have any questions regarding anything at all please pop us an email or message on WhatsApp. If your query relates to an existing booking, or booking enquiry, please include your reference number.

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~ When you make a booking enquiry, you are not obliged to book, however, if you do change your mind for any reason before paying a deposit, please do let us know at your earliest convenience, to enable us to open up our calendar for other potential families. ~

~ All bookings and enquiries must be made through our booking system. We receive a large number of messages via text, WhatsApp, email, Facebook, Instagram and our website. Due the number of mediums to contact us, booking enquiries are easily lost, if not put through the system in the correct way. We are more than happy to discuss finer details on enquiries, specific requests and chat on the phone, email or WhatsApp, but the best way to ensure your enquiry/message is not missed, is to put an enquiry form through first and then pop us a message with your reference number. :) ~

~ All booking enquiries made through our booking system, are held for 7 days only without a paid deposit. The 7 days starts upon us confirming our staff availability. Once the 7 day period of confirmation has passed, your booking slot will be opened up for the rest of the public and will not be secure. Unfortunately we receive a high volume of enquiries and cannot always chase clients who have not confirmed. ~

~ To secure your time slot/date you will need to pay a 25% Deposit. This is refundable before 24 hours have passed from the payment being made. For any bookings that are cancelled or withdrawn after this time, the deposit will be non-refundable. ~

~ Once your deposit is paid, and your booking is secured- if you choose to change your date, time, character choices, or location, we cannot guarantee our availability. ~

~ You may request specific performers, and we will do our best to cater to clients requests where we can, but we cannot guarantee your performer preferences on the day.  (This does not affect character choices). ~ 

~ We have a large team, and a really good variety of characters available, however, if you are looking for something specific, or that you cannot see on our socials or website, please do get in touch, as we can sometimes accommodate, or may have new characters already in the works!~

~ All of our costumes and wigs are of the highest quality, and are custom made for us by very talented and well respected cosplay companies and seamstresses. We endeavour to maintain our property to the best we can, but please do note that from time to time, costumes may have wear and tear, or may need to be changed for suitable weather circumstances. For some characters we also have multiple choices of costume, or multiple options of the same costume that may differ slightly, and cannot always guarantee the availability of specific outfits. Any last minute changes will only be made if absolutely necessary and will be communicated to you before the party time. ~

~ The Magic of a Princess will not perform any skin based activities on any children under the age of 18 months old. This includes but is not limited to; Glitter tattoos, Transfer Tattoos, Make Up and Face Glitter. We will also not perform any skin based activities on any child with a noticeable skin condition such as chicken pox or hand foot and mouth and reserve the right to withdraw our services in these or similar circumstances. This is to protect all of the children at the party. ~

~ The Magic of a Princess performers and staff will not tolerate any mistreatment of our equipment, costumes or belongings, or any aggression, abuse or rudeness towards our performers. Our performers are there to do a job and make your party magical. ~

About Us

Service Area

Cambridgeshire/Norfolk/Suffolk/Lincolnshire

United Kingdom

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We are based near Kings Lynn and any distance over 15 miles will incur a small travel surcharge.

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Our characters are based on your favourite fairy tale books and are in no way affiliated with any other company, attraction or theme park
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